Make it a point to get to know your clients as humans–they don’t bite and neither should you.
This will help take the sting out of day-to-day interactions, making it easier for you to get what you need. Host an open house in your department to show off your latest achievements to your clients over cocktails. The important piece here is make it social so people feel relaxed and let their guard down, not a presentation. I find it effective to have lunch with my internal clients when I have time.
It’s much easier to deal with sticky situations when you feel like you have a relationship with that person to guide you through. Have a tip to share with your peers?

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As your responsibilities as a leader continue to expand, it’s best to rethink the oversight of smaller tasks and less crucial projects in your department.
It’s wise to thoroughly review documents being sent to our clients, but not all work is mission-critical for the leader to be reviewing. Put some thought into which projects don’t need your eyes on a daily basis. Think about who on your team has the right skillset to keep moving those projects forward. Someone with attention to detail who can review quality control and understanding how to apply your brand effectively.
Empowering a senior member of your team to review projects that no longer need your oversight should be motivating for them as this is as step further in their career path.

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